Privacy Policy.
Common Ground Pilates LLC respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, disclose and safeguard your information when you visit our website, book services, enroll in classes, or opt in to receive SMS communications.
00Data sharing & messaging terms
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
By providing your phone number and agreeing to receive texts, you consent to receive text messages from Common Ground Pilates LLC, from +13108461166, regarding informational. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at +13108461166 or studio@commongroundpilates.net. Mobile opt-in information is never shared with third parties.
By using our services or submitting your information, you agree to the terms outlined in this Privacy Policy.
01Information we collect
We may collect the following categories of information:
Personal information
- Full name
- Email address
- Phone number
- Mailing address
- Billing and payment information
- Emergency contact details
Health & fitness information (voluntarily provided)
- Physical limitations
- Injuries
- Pregnancy status
- Fitness goals
Technical information
- IP address
- Browser and device information
- Cookies and usage data
02How we use your information
We use your information to:
- Schedule and manage appointments and class bookings
- Process payments
- Send confirmations and reminders
- Provide customer support
- Send studio updates and promotional communications (if you opt in)
- Improve our services and website functionality
- Comply with legal and regulatory requirements
03SMS / text messaging policy
If you provide your mobile phone number and explicitly opt in to receive SMS messages, you consent to receive text messages from Common Ground Pilates LLC. These messages may include:
- Appointment confirmations and reminders
- Schedule changes or studio updates
- Promotional offers
- Event announcements
Message frequency
Messages are recurring, and message frequency varies depending on your bookings and studio promotions.
Message & data rates
Message and data rates may apply according to your mobile carrier plan.
Opt-out instructions
You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to +1 (310) 846-1166 or studio@commongroundpilates.net. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
You can send HELP for additional assistance, and you will receive a text including our phone number, email, and website.
Consent disclosure
Consent to receive SMS messages is not a condition of purchase.
A standalone copy of our SMS terms is available on the SMS / text messaging policy page.
04Information sharing and disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with trusted third-party service providers who assist in operating our business, including:
- Payment processors
- Scheduling software providers
- SMS communication platforms (including Grasshopper)
These providers are contractually obligated to safeguard your information and use it only for business operations. We may also disclose information when required by law.
05Data security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is completely secure.
06Data retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill business and legal obligations
- Resolve disputes
- Enforce agreements
07Your privacy rights (California residents)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), including the right to:
- Request access to the personal information we collect about you
- Request deletion of your personal information
- Request correction of inaccurate information
To exercise your rights, contact us at studio@commongroundpilates.net. We will not discriminate against you for exercising your privacy rights.
08Children's privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.
09Changes to this privacy policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.